FASTER Careers

Fleet Client Success Executive

FASTER Asset Solutions, the leader in government fleet management software, is hiring for a Fleet Client Success Executive (CSE).  The CSE is a client focused position charged with ensuring FASTER clients are fully utilizing their FASTER platform and implementing best practices within the platform.  The CSE will among other things…

Responsibilities:

• Engage and develop relationships with client contacts to develop an understanding of our clients’ business objectives and align FASTER solutions as appropriate.
• Act as a liaison between the client and FASTER, serving as an internal client advocate.
• Maintain a comprehensive understanding of all FASTER products.
• Proactively ensure client satisfaction through routine touch point calls.
• Proactively identify clients at risk and initiate and/or participate in retention activities.
• Work collaboratively with internal departments to provide the Voice of the Client (VOC) in areas of continuous process improvement.
• Communicate and promote key FASTER initiatives to the client (e.g., user group meetings, product enhancements, etc.).
• Identify new service and/or product opportunities and coordinate as necessary with Sales.
• Comply with all organizational policies and procedures.
• Other duties as needed.

Minimum Qualifications:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

• Education: Highschool Diploma
• Experience: A minimum of two (2) years of relevant experience in various aspects of fleet management, fleet maintenance, parts management, or asset management.
• Previous experience with the FASTER platform is desirable but not required.
• Candidates should possess strong technical skills
• Candidates should have strong written communication and presentations skills.
• Approximately 25-50% Travel

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

Business Development Representative

We are in GROWTH MODE and looking for the next superstar to join us in our BRAND NEW SALES OFFICE IN BOOMING UPTOWN CHARLOTTE, NC!

FASTER Asset Solutions is looking to expand in their sales department with a Business Development Representative. At FASTER, we provide Fleet Management Information Systems for public and private fleet to manage assets, maintenance, parts, fuel, and integrations delivering improved asset utilization, technician productivity and capital allocation, along with business intelligence to efficiently run the day-to-day operations.

FASTER is looking for a self-motivated person that will actively pursue leads and continue to follow up searching for that next opportunity. They will have the ability to determine if the lead is one that will continue to the next steps in the sales opportunity. They must have excellent communication skills and a team-oriented approach to provide effective feedback to their sales partner, the business development manager. The successful BDR will understand the solutions and be able to articulate the value proposition to the prospect, they will identify the key solutions needed, and provide any background information found during the preliminary conversations.

Responsibilities:

• Set and make appointments for the BDM with active outreach to various levels in agencies
• Directly work with the Sales Director and Marketing Manager to communicate the solutions of Faster from leads generated
• Meet predetermined KPIs set by the Sales Director
• Provide feedback on the communication learned while speaking with agencies

Qualifications:

• Bachelor’s degree or equivalent
• Effective communication and time management skills
• Ability to communicate effectively with senior staff at Faster
• Proven track record of successfully meeting high performance standards

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)

Full Stack Engineer

FASTER is a complex web-based hosted platform that incorporates asset management, fleet analytics and reporting, inventory and parts management, vehicle maintenance, and a customer service portal. The product is written in .NET (backend), HTML and Angular (front end). The ideal candidate is a Full Stack Software Engineer who will be able to work with international teams, one who is self-directed and a quick learner, who can be productive with minimum to no supervision. The candidate should be able to:

• Design, develop, test, deploy, maintain and improve the overall architecture of the FASTER platform with excellent knowledge of back-end and front-end programming languages such as .NET and Angular.
• Take part in software and architectural development discussions and provide candid feedback grounded in best practices and experience.
• Work with the product team and development colleagues to translate requirements into features and functionality using Agile development methodologies.
• Implement a robust set of services and APIs to power the web application using various techniques including RESTful web services.
• Optimize the application for speed, availability, and scalability using Azure native tools and products.
• Implement fundamental design principles to build a scalable web application, including security and data protection, data migration, transformation, and scripting.
• Translate UI/UX wireframes to visual elements·
• Manage individual project priorities, deadlines, and deliverables.
• Focus on overall product quality and user experience.
• Write and maintain documentation for the software functionality.
• Serve as a mentor to junior developers.

The ideal candidate is:

• 7+ years of experience in designing, developing, and maintaining complex software, with 2+ years in a Team Lead role
• A self-driven, high achieving independent learner who can excel with minimal guidance
• One who takes the initiative and is responsible for technical solutions to data quality and workflow challenges.
• A positive person who seeks to participate in collaborative and diverse culture.
• A problem solver with a “Can Do” attitude
• Comfortable working in a remote working environment
• Comfortable with starting work early morning US times (such as 7am EST) to be able to work overlap hours with the tech team in India.
• Not a believer in “meetings with my team members are a waste of time” but sees such events as an opportunity to exchange information and learn.
• A strong team player and who is not afraid to challenge colleagues with better solutions to a problem.
• Willing to adopt new practices and processes and can serve as an evangelist in times of transformation.

Required Knowledge, Skills, and Education:

• Bachelor’s Degree in Computer and Information Science, Computer Engineering or Information Technology is required.
• Excellent proficiency in .NET/C# (backend) and Angular (frontend).
• Strong Proficiency in HTML and JavaScript is highly recommended
• Strong proficiency in MS SQL is highly recommended
• Experience with Azure is strongly recommended
• Strong knowledge and previous experience with Scrum principles.
• Distributed/parallel systems, information retrieval, networking, systems/security software development.
• Automation testing experience and test-driven development is strongly recommended

Benefits:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)