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FASTER Careers

Fleet Client Success Executive

Fleet Client Success Executive

FASTER Asset Solutions, the leader in government fleet management software, is hiring for a Fleet Client Success Executive (CSE).  The CSE is a client focused position charged with ensuring FASTER clients are fully utilizing their FASTER platform and implementing best practices within the platform.  The CSE will among other things…

Responsibilities:

  • Engage and develop relationships with client contacts to develop an understanding of our clients’ business objectives and align FASTER solutions as appropriate.
  • Act as a liaison between the client and FASTER, serving as an internal client advocate.
  • Maintain a comprehensive understanding of all FASTER products.
  • Proactively ensure client satisfaction through routine touch point calls.
  • Proactively identify clients at risk and initiate and/or participate in retention activities.
  • Work collaboratively with internal departments to provide the Voice of the Client (VOC) in areas of continuous process improvement.
  • Communicate and promote key FASTER initiatives to the client (e.g., user group meetings, product enhancements, etc.).
  • Identify new service and/or product opportunities and coordinate as necessary with Sales.
  • Comply with all organizational policies and procedures.
  • Other duties as needed.

Minimum Qualifications:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying.  A typical way to obtain the required qualifications would be:

  • Education: Highschool Diploma
  • Experience: A minimum of two (2) years of relevant experience in various aspects of fleet management, fleet maintenance, parts management, or asset management.
  • Previous experience with the FASTER platform is desirable but not required.
  • Candidates should possess strong technical skills
  • Candidates should have strong written communication and presentations skills.
  • Approximately 25-50% Travel

Benefits:

  • 401(k)

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