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Fleet Client Success Executive
Fleet Client Success Executive
FASTER Asset Solutions, the leader in government fleet management software, is hiring for a Fleet Client Success Executive (CSE). The CSE is a client focused position charged with ensuring FASTER clients are fully utilizing their FASTER platform and implementing best practices within the platform. The CSE will among other things…
Responsibilities:
- Engage and develop relationships with client contacts to develop an understanding of our clients’ business objectives and align FASTER solutions as appropriate.
- Act as a liaison between the client and FASTER, serving as an internal client advocate.
- Maintain a comprehensive understanding of all FASTER products.
- Proactively ensure client satisfaction through routine touch point calls.
- Proactively identify clients at risk and initiate and/or participate in retention activities.
- Work collaboratively with internal departments to provide the Voice of the Client (VOC) in areas of continuous process improvement.
- Communicate and promote key FASTER initiatives to the client (e.g., user group meetings, product enhancements, etc.).
- Identify new service and/or product opportunities and coordinate as necessary with Sales.
- Comply with all organizational policies and procedures.
- Other duties as needed.
Minimum Qualifications:
Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:
- Education: Highschool Diploma
- Experience: A minimum of two (2) years of relevant experience in various aspects of fleet management, fleet maintenance, parts management, or asset management.
- Previous experience with the FASTER platform is desirable but not required.
- Candidates should possess strong technical skills
- Candidates should have strong written communication and presentations skills.
- Approximately 25-50% Travel
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)