Comprehensive maintenance and labor tracking based on work order process flow.

Fleet
Maintenance Management

Maintenance Management

FASTER provides comprehensive maintenance and labor tracking based on work order process flow. In addition, customer service tools enable users to provide higher levels of service.

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Vehicle Maintenance & Customer Service Portal

FASTER provides comprehensive maintenance and labor tracking based on work order process flow. In addition, customer service tools enable users to provide higher levels of service.

Feature Overview:

  • Provide the ability to print work orders including notes
  • Create Department Work Order or Direct Charge documents to capture billing that relates to a cost center of an asset
  • Ability to view real time work in progress for both direct and indirect labor
  • Ability to charge labor hours using Flat Rate charges
  • Touch screen capable real time shop floor labor tracking (Technician Workstation)
  • Tracking of staff training and certifications
  • Ability for technicians to electronically request parts directly from the shop floor via the Technician Workstation without needing to stop current work
  • Track and manage all technicians, including non-billable labor hours, in realtime
  • Recall campaign management
  • Labor Resource Planning Calendar displaying Scheduled Tasks, Scheduled Indirect Labor, Online Requests and Certificates in a convenient calendar view

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Fleet maintenance software user
Fleet maintenance software user

Customer Service:

  • Customer portal gives customers the ability to request repairs for equipment online, view repair history, and schedule and manage appointments
  • Automatically notifies customers via email when equipment is ready for pick-up
  • Generates automatic email notifications for items such as upcoming vehicle expirations, scheduled appointment confirmations, and for when preventative maintenance (PM) is due on an asset