Telematics Alert Filtering and Mapping Add-on

For customers who have purchased the Asset Alert Import, the Alert Filtering and Mapping Add-on provides additional functionality by enabling Fleet Operations staff to map desired alerts to trigger:

1. Manually map an alert to a configurable repair description.
   • You can also configure alerts so they trigger the creation of Pending Repairs.
2. Set alerts to be imported as Service Items to be easily managed within Service Request & Alerts action, under the section for Alerts.
3. Sending a notification via email and or text.
4. You can also use this mapping tool to identify any alert which you do NOT want to trigger any action to only show up on the Alerts tab in the Asset module.

Alert data is by default accessible in multiple areas to include the Asset module under the tab “Alerts”, under the Maintenance module action “Service Request & Alerts,” in Technician Workstation’s Work Order Repair screen “Alerts” button, as well as in the W343 Alerts & Service Request standard report.

This add-on also provides ease of use by permitting the user to easily sort and filter for mapping to repairs. In addition, if your Telematics vendor does not provide alert descriptions that are easy to comprehend, FASTER can provide a reference to the SAE (Society of Automotive Engineers) codes for cross reference purposes. (To use SAE’s codes, a separate fee will need to be paid directly to SAE to purchase the license rights.)

Feature Summary

• Map an alert to a repair’s Group, Component and Action.
  • This will be used when creating a Service Item or Pending Repair.
• Set automatic alert behaviors which support:
  • Automatic creation of a Pending Repair or Service Item;
  • For alerts that require no action and/or to be ignored in the future, you can configure to be only added to the Alerts tab (viewable in the Assets module);
  • Set Alert Urgency to differentiate between critical items (do not operate) and less critical ones (service in future);
  • Automatic email and text notifications that also allows user configured supplemental messaging for unique or urgent codes.

• For vendors who do not provide an alert description, the Alert Mapping Add-on allows you to define a description that will be associated with the imported alert.
• Imported alert codes not already mapped are conveniently filtered into a list with option to map and set behaviors.
• Modify/edit existing mapping of alert codes to a repair.
• Ability to manually add alert codes, descriptions and map to a repair.
• Add, view, and map manufacturer-specific codes to a repair in one convenient listing.
• Associate multiple codes to a single description (supports one to many association).
• Easily search for specific alert codes, descriptions, manufacture (asset make) and repair group component action within the Alert Mapping Add-on.
• Fully integrated with the Maintenance module.
• If you purchase license rights from SAE to use their codes, this add-on has select SAE International codes are mapped to corresponding FASTER Web repairs.

Prerequisites

• Supported FASTER Web versions include 6.4.89  and  up
  • View 6.4 System, Environment and Configuration Requirements (documentation accessible with FASTER Customer website credentials)
• FASTER Web’s Asset Alerts Import
• Customer will need to do some configuration such as:
  • Configure Role Permissions for Alert Mapping:
    • Alert View, Alert Add/Edit, Alert Mapping View, Alert Mapping Add/Edit and Alert Mapping Delete
  • Maintenance configuration settings for Alert Mapping Settings:
    • Alert Repair Reason
    • Default Alert Maintenance Shop
    • If “Create Pending Repair for unmapped Alerts?” is checked, set the default repair for unmapped alerts.
  • Create email template for “Alert Auto Notification” in Setup, Email Administration.
• Optionally SAE International codes can be purchased from SAE if you would like to utilize the pre-populated SAE International Alert codes with default mapping to a FASTER Web repair.

Limitation

If your telematics vendor does not provide descriptions for the alert codes they are providing, you will need an alternate method to determine what those codes mean so that you may add them into the alert mapping.