Asset Alert Results Export

FASTER Web has the ability to handle alerts which can be any form of notification, such as a DTC (diagnostic trouble code), repair request, issue, etc. Alerts can be imported via FASTER Web’s Alert Import add-on (sold separately). This utility can export the status (fixed or cleared) as well as other details (more below) of alerts which were imported into FASTER Web. There are two types of Alert statuses:

• Fixed Alerts – For each alert that was converted to a repair and completed on a work order by a technician, the export will provide the following: Alert Status (Fixed), Alert Code, Alert Description, Asset Number, VIN/Serial, Maintenance Shop, Maintenance Shop Description, Work Order, Repair Description, Technician Name, Date/Time Completed.
• Cleared Alerts – For alerts that you determine did not need corrective action and were cleared from Service Request and Alerts page by a user in FASTER Web, the export will provide the following: Alert Status (Cleared), Asset Number, VIN/Serial, Alert Code, Alert Description, Date/Time Cleared.

(Using this solution would require that your vendor can provide a way to consume the alert results.  For example, this solution sends alert data from FASTER Web to another vendor’s APIs if that vendor has SOAP based web services or RESTful based APIs or if your vendor can consume a flat file that conforms to the many formats this solution can provide.)

(This is not yet complete, but it is slated to be completed in the near future.)

Prerequisites

• Supported FASTER Web versions include 6.4.111 and up.
• View 6.4 System, Environment & Configuration Requirements
  • This documentation is accessible with FASTER Customer website credentials.
  • This is an SSIS integration and require you meet the Integrations Services (SSIS) Software Requirements listed in the above documentation.
• The Vehicle Identification Number (VIN) will be the common data key between FASTER Web and the vendor’s system to identify data records belonging to an asset. For assets without a VIN, this integration requires a unique serial number as a shared key used by both systems.